Terms And Conditions



You (the patient) and the Psychologist assigned to you by the Incolor Cognitive Therapy Clinic have entered into a therapy agreement.

2018’s GDPR regulation is adhered to in the current Therapy agreement. Agreement to the following policies is made when signing up for therapy:

The terms and conditions of this Therapy agreement must be read and agreed to by all new patients. Email can be used to send a written confirmation. For any reason, if a formal confirmation is not provided, the patient agrees to the terms and conditions of this agreement by beginning therapy. You must react to this agreement in writing (by email) if you do not agree to its terms and conditions.

There will be a full fee for each session with less than seven days notice that is canceled or rescheduled by the patient. Patients who are not covered by insurance must pay for all appointments prior to or at the time of scheduling. In the event that a patient does not comply, he or she will forfeit the session.

The Psychologist adheres to the HCPC, BABCP, BPS, and GDPR standards on confidentiality. Details such as a patient’s name or address or other identifying information, such as biographical information, will be kept confidential and securely recorded.

For rescheduling appointments, contact outside of sessions is suggested. You can contact your psychologist at any time by email or text and they will get back to you as soon as they can. It is important to note that the Incolor Cognitive Therapy Clinic is not a crisis service. Please call your doctor, the NHS 111 online service, or 999 if you need immediate assistance.

Please check below for the full Terms & Conditions.



In line with English law, this agreement is controlled and construed. Both in person and online sessions are covered by this rule. The English courts shall have sole jurisdiction over any issue emerging from these “terms and conditions” or any dispute arising in regard to the Psychologist, whether in contract or otherwise.


  • A “Psychologist” is a mental health professional employed by Incolor Cognitive Therapy Clinic.
  • You are the “Patient.”
  • Allianz, AVIVA, CIGNA, WPA, Vitality Health, AETNA are examples of “Insurers” or “Healthcare Providers.”
  • “Therapy session” refers to the time spent with the Psychologist who will use his chosen technique of application and modality of therapy.
  • ‘Modality’ is a theoretical framework for the study of therapy. It is possible to use psychological methods such as Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR).
  • You and your “Psychologist” have a “Session,” which is your scheduled time together.
  • As stated before, the Psychologist will work with the patient to address their “Presenting Issue(s)” or “Problem.”
  • Goals for Therapy are cooperatively developed with input from both the patient and therapist, and they are a desired end result for therapy.
  • When working with a Psychologist and a patient, one of the goals is to achieve a desired outcome.
  • Unless otherwise agreed, the ‘Session Time,’ whether in person or online, is 55 minutes.


  • The Patient acknowledges the following conditions for the appointment after scheduling an appointment through telephone or email: The Psychologist can contact the patient by email or text message. When a patient wishes to communicate with psychologists exclusively by phone, they must do so in writing via email or text message.
  • In order to book an appointment, the Psychologist and the patient must communicate by email or phone. The patient will get a booking confirmation email after arranging an appointment using the booking system or by emailing/texting the Psychologist. As long as the Psychologist’s office or online schedule is not already filled by other patients, the patient has the option of scheduling all of his or her appointments in advance, or he or she can book one session at a time.
  • New insured patients at the Incolor Cognitive Therapy Clinic will need to send the Psychologist their name, birth date, current address, insurance membership number, and authorization code for billing reasons. Before the session time, the patient’s insurance company will verify these facts. The patient will be notified if their information cannot be confirmed.
  • If you’re being treated by a psychologist, you’re expected to be truthful and work in accordance with your agreement with him or her.
  • All pre-session written work, such as questionnaires (if relevant), must be provided to the Psychologist at least 24 hours before the scheduled session.
  • Lateness: The patient is responsible for the agreed upon time and place with the Psychologist (physical or online). The patient is responsible for being on time for the appointment.
  • If you arrive late for a session, you will not receive a refund. The seven-day cancellation policy will still apply in the event of an emergency or unanticipated incident that is out of the patient’s control.
  • Patients that come late will not be given an extension of the agreed time or a reschedule option.
  • Under no circumstances is the Psychologist obligated to extend their session beyond the agreed-upon end date and hour. Even if the patient hasn’t achieved their intended objective, the session will stop at the scheduled time.
  • Psychologists are expected to treat their patients with utmost care and expertise in accordance with this agreement. Every Therapy session is unique since each patient is distinct. There is no assurance of success.
  • The Psychologist is not responsible for the patient’s intended outcome. The Psychologist cannot guarantee or promise the patient the intended outcome as an achievement of the goals. It would be immoral to guarantee a patient’s therapy treatment.
  • There is no return if the patient is not happy with the therapy’s results. Therapy and modalities utilized in session are not the responsibility of Incolor Cognitive Therapy Clinic London.


  • A 55-minute uninsured/private psychological session in person or online costs £120, unless otherwise agreed upon by the therapist and the client.
  • The insurance company will pay for a 55-minute insured psychiatric consultation.. The patient will be responsible for any additional costs, and an invoice will be provided to them.
  • Before the session begins, payment can be made in cash or through bank transfer 24 hours prior to the session. At the time of reserving an appointment, you will be provided your bank account information.
  • Credit and debit cards are also accepted at the restaurant. The patient, on the other hand, is obligated to pay any expenses associated with the transfer of funds. In no way does the psychologist face the burden of third-party transaction costs.
  • Patients who fail to meet payment obligations will have their sessions canceled and become accessible to other Patients.
  • The Psychologist has the option of accepting late payment or not.
  • Before scheduling a new session, patients must be current with their payments.


  • In order to get a full refund, a patient must cancel at least seven days in advance of their scheduled appointment. In order to cancel an appointment scheduled for 2pm on Monday, you must do so by 2pm on Monday, seven days prior to the scheduled time.
  • There is a seven-day grace period for canceling a reservation.
  • In order to cancel a session within the seven-day cancellation period, patients must send an email to the Psychologist informing them of their decision.
  • Patients who fail to cancel at least seven days in advance will be required to pay for the scheduled appointment or will not be given a refund for the scheduled appointment. If the Patient is unable to take care of himself or herself for whatever reason, this rule applies.
  • In order to reschedule before the seven-day cancellation limit, the session costs can be transferred to the new appointment, but only if the cancellation terms and restrictions are met.
  • It is possible to make last-minute appointments with a Psychologist, but only under the same terms and circumstances as regularly scheduled appointments, including the same cancellation policy.


  • Patient-booked sessions must be paid in full before to the appointment. Without at least seven days notice in writing, no refunds will be provided for cancellations or missed appointments (email). Even in the event that an emergency occurs or that the patient becomes unwell, this policy is in effect.
  • If the Patient notifies the Psychologist in writing (by email) at least seven days before the scheduled appointment to cancel or reschedule, the cancellation charge does not apply. The seven-day notice is to be delivered no later than Wednesday at 5 p.m., for example, if a session is scheduled for Wednesday at 5 p.m.
  • Patients who cancel or skip appointments with less than seven days’ notice are forced to pay in full.
  • It is the Psychologist’s prerogative to offer this time slot to other patients if the written cancellation notice is received less than seven days before the scheduled appointment.
  • Patients are asked to seek changes to their appointments in writing within the seven-day cancellation period. There is no assurance that the Psychologist will be able to fulfill the Patient’s request for a different appointment time.
  • The Psychologist will not end the session before the agreed-upon time has elapsed.. Any time the Patient chooses to leave a session before the agreed-upon end time will not result in a refund.
  • A Psychologist can only guesstimate the length of therapy based on his own clinical experience. A final decision will be made based on a patient’s specific needs and how the therapy is progressing, not on an estimate.
  • Patients may need more or less time than anticipated, and this information is only available after Therapy has begun. The patient must bring up any doubts or concerns about the agreed-upon length of Therapy with the Psychologist during an agreed-upon Therapy session if they arise.
  • To protect himself and others around him, he has the right to interrupt a session early and without warning if the patient poses an immediate danger. Every time there is an act of violence or a threat to someone’s safety, the necessary authorities are notified.
  • No personal threats, abuse, or vandalism will be permitted, and the session will be cancelled immediately. For the remainder of the session, no refunds or payments will be granted.
  • There will be no refunds or credits for missed sessions under any circumstances. 4.11 The Psychologist has full discretion to end any session early for any reason. For confidential reasons, it is the Psychologist’s prerogative not to reveal why the session was ended. No money will be refunded in this situation.
  • Bookings made from outside the UK will be subject to the Psychologist’s current time zone, which is used for any subsequent communications regarding the appointment. An error by a patient booking in the wrong time zone cannot be blamed solely on a psychologist. If the patient is insured, this will be treated as a missed session and the patient would be responsible for the bill.


  • The Psychologist is a member of the BPS, BABCP, and HCPC and conforms to their ethical framework and principles.
  • The Patient and the Psychologist agree on confidentiality. The patient has a right to assume that the Psychologist would keep their information private. Information about Therapy sessions is kept confidential by the Psychologist. This is true even at the patient’s wish. Only information necessary by law can be released.
  • If the Patient’s safety is in jeopardy or is threatened by others, the Psychologist may, in accordance with UK law and the BPS and HCPC ethical codes, break confidentiality and disclose session information (notes, video or audio recordings) to relevant third parties (e.g. GPs, police, social services, legal services, emergency services). If the Psychologist believes that a minor has been physically or sexually abused or neglected, the Psychologist may violate confidentially and report the incident to child protective services. Similarly, if the Psychologist suspects elder or handicapped abuse or neglect, the Psychologist may reveal session details to the relevant state agency. If the Patient discloses any participation with terrorism, money laundering, drug trafficking, or any other severe crime, the Psychologist reserves the right to violate confidentiality and disclose session material to authorities.
  • The Patient is informed of the Psychologist’s decision to break confidentiality and any suggestions are noted. If this talk is not feasible owing to time constraints, urgency, availability, or sickness, the Psychologist may have to break confidentiality without notifying the Patient.
  • All patient personal information is kept safe and secure. However, professional accrediting agencies require the Psychologist to be under frequent clinical supervision to provide high quality psychological services. It will be shared with the psychologist’s clinical supervisor and/or other clinicians who are likewise accredited by a professional body and follow the profession’s ethical framework and rules. No personally identifying information about the Patient will be utilized to discuss the content supplied. It is important that the Psychologist receives and gives as much help as possible. The Psychologist’s discussions with patients’ situations are legally privileged.
  • To provide high-quality service, the Psychologist has found it useful to record sessions on audio or video. Only clinical supervisors and/or other mental health professionals who are also accredited by a professional body and follow the ethical framework and rules of the profession are allowed to listen to recordings. Reviewing recordings under clinical supervision can assist clinicians better comprehend the patient’s difficulties. Recordings are maintained on an external disk (password secured) for a week and then deleted.
  • By starting Therapy, the Patient consents to sessions being video/audio recorded and utilized to help the Psychologist and the Patient work together. The Patient has the ability to decline consent to video/audio recordings in writing before Therapy begins.
  • All session materials (video/audio recordings, session notes, assignments, and psychoeducational materials) are the Psychologist’s intellectual property.
  • The Psychologist demands complete patient confidentiality. Il est interdit au patient de divulguer any written, recorded or disseminated correspondence/material relating to the session (pre or post).
  • The Patient may only utilize the Psychologist’s communication and therapy materials. All written and spoken contact is meant to support the patient’s treatment plan. No responsibility is taken by the Psychologist if the Patient distributes any recorded or written material intended for his/her exclusive use with third parties. This material may not be copied, reproduced, or shown publicly or electronically.
  • The Patient may not record (video, audio) the session (on the phone or any other device) without the Psychologist’s written approval.
  • All communication (verbal or written) between the Patient and the Psychologist is confidential. Only information necessary by law can be released.


  • The Psychologist holds and uses the Patient’s information to fulfill a contract with the Patient as a health care provider. The Psychologist is bound by strict confidentiality as a BPS and HCPC accredited member and BABCP registered member.
  • The Patient’s basic personal information will be gathered for contact and identification purposes. Name, date of birth, next of kin, residence, insurance membership number/authorisation code (if applicable), and GP details. If a patient’s contact or GP information changes during therapy, they should notify the Psychologist in writing.
  • Data is stored safely and privately in accordance with the data retention policy.
  • Session notes or patient personal details are preserved electronically and on paper. Paper notes are maintained in a lockable file cabinet in a secure building. All digital data is saved on a password-protected home computer in a secure premises.
  • The Patient’s information is retained for seven years after Therapy ends to meet any responsibilities imposed by the Psychologist’s insurers and certifying authorities.


  • Patients have the right to see clinical notes. Beyond the clinical records, any information on the Patient is kept strictly confidential.
  • The Patient has the right to seek a copy of the Psychologist’s clinical notes regarding them. A copy of the patient’s clinical notes can be requested by emailing the Psychologist at [email protected] The Patient will be informed within 30 days.


  • The Patient and the Psychologist shall review sessions as requested by the Patient or as deemed necessary by the Psychologist.
  • The Patient is not bound to a long-term commitment and may discontinue sessions at any time by giving written notice of seven days.
  • If the Psychologist determines that the Patient’s needs exceed his/her competence, the Psychologist may cancel the Therapy contract. During the appointment, the Psychologist will discuss this with the Patient and provide recommendations.
  • If the Psychologist decides to terminate the Therapy Agreement with the Patient for whatever reason, he has the right to withhold the reason. Notification will be given at least one month in advance.


By starting Therapy, I indicate that I have read the preceding information and agree to the terms and conditions.